Accessibility statement

We want everyone to be able to use the Sidekick website. We’ve tried to design it to be as accessible as possible.

Conformance status

We aim to be ‘AA compliant’ to WCAG 2.0 guidelines and comply to AAA standards where possible.

Compatibility with tools

Our website should be compatible with:

  • Recent versions of the most commonly used screen readers.
  • Basic operating system screen magnifiers.
  • Speech recognition software.
  • Operating system speech packages.

Changing your settings

Known problems and alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations, and potential solutions.

Please contact us if you observe an issue not listed below.

Alt text

Some decorative images might be missing alt text and are not marked as decorative. We are working to fix this. We do not have any crucial information conveyed in images on the site.

Links to other websites

We cannot guarantee the accessibility of sites we link to.


We are working to improve accessibility and welcome your feedback. Please let us know if you encounter accessibility barriers on Sidekick:

  • Phone: 0300 123 2112
  • E-mail:

We try to respond to feedback within five working days.

You might find it helpful to read the Web Accessibility Initiative’s page, Contacting Organisations about Inaccessible Websites, when reporting any problems.