We aim to reply within 24 hours during these hours. If we’re offline when you message, we’ll get back to you when we reopen.
We support young carers aged 13 to 18 in the UK – and up to 25 if you have special educational needs.
It’s okay to get in touch if you’re not sure if you’re a young carer or if you’re younger.
Lots of things!
You can ask us anything you like – it will be confidential and there will never be any judgement from us.
Everything you say is confidential.
This means we won’t tell anyone else about the things you tell us, unless we’re worried about your safety or the safety of someone else.
These are the times we might need to tell someone what you’ve told us:
We might need to tell someone if you tell us or if we think you may be at risk of:
We will always try to work with you to help you get the support you need from people around you.
Texting is free if you have free texts included in your mobile plan. If not, it will cost you the rate charged by your mobile provider.
Emailing is free.
Yes! Sidekick coaches are real people with lots of experience listening to and supporting young people.
On our team at the moment, you could be talking to Kylie, Christie, Claire or Gina.
“I feel sort of hidden at school as I don’t think many students are aware of young carers therefore don’t know what we go through. We’re also more prone to being bullied. I want us to be recognised and accepted just like our peers.”
Bailie, age 13
“They gave a lot of options in how to help and listened to everything I said. Also didn’t judge you.”
Anonymous, age 13
“This has given me resources to learn about the disability my brother has more. I really appreciate it.“